Shipping policy

Effective Date: 20/04/2026

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from PureMoss ( Maruti Enterprise ).

1. 🚚 Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on:
    • Sundays
    • Public holidays

Once your order is shipped, you will receive a confirmation message/email with tracking details.

2. 📦 Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • PureMoss ( Maruti Enterprise ) reserves the right to:
    • Modify shipping fees at any time
    • Offer free shipping on selected orders or promotions

3. ⏱️ Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Within India: 3–7 business days
  • Remote areas: 5–10 business days

Note: Delivery times are estimates and may be affected by external factors.

4. 📍 Delivery Coverage

  • We currently ship across India.
  • For Delivery Issues, please contact us at puremoss1@gmail.com.

5. 🚛 Shipping Partners

We work with reliable courier partners to ensure timely and safe delivery. However, PureMoss is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters or unforeseen circumstances
  • Incorrect shipping details provided by the customer

6. ❗ Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping details.
  • If a delivery fails due to incorrect information:
    • Re-shipping charges may apply
    • Refunds may not be provided

7. 📦 Damaged or Lost Packages

  • If your package arrives damaged, please:
    • Record an unboxing video
    • Contact us within 48 hours
  • If your package is marked delivered but not received:
    • Notify us within 48 hours
    • We will coordinate with the courier partner

PureMoss ( Maruti Enterprise ) is not liable for claims raised after this timeframe.

8. 🔄 Delays & Force Majeure

We are not responsible for delays caused by events beyond our control, including but not limited to:

  • Natural calamities
  • Strikes or lockdowns
  • Transportation disruptions

9. 🔁 Order Tracking

  • Tracking details will be shared once the order is shipped.
  • Customers are responsible for monitoring shipment status.

10. 📞 Contact Information

For shipping-related queries: