Refund policy

Effective Date: 20/04/2026

This Return, Refund & Cancellation Policy (“Policy”) governs all purchases made through the PureMoss website and related platforms. By placing an order, you agree to the terms outlined below.

1. 🧾 General Policy

PureMoss is a herbal cosmetic brand dealing in personal care and hygiene products. Due to the sensitive nature of these products, returns and refunds are subject to strict quality and safety guidelines.

2. ❌ No Cancellation Policy

  • Orders once placed cannot be cancelled after they are processed or shipped.
  • PureMoss reserves the right to cancel any order due to:
    • Product unavailability
    • Payment issues
    • Suspected fraudulent transactions

In such cases, a full refund will be issued.

3. 🔄 Eligibility for Returns

Returns are accepted only under the following conditions:

  • Product received is damaged, defective, or expired
  • Incorrect product delivered

To qualify:

  • You must raise a request within 48 hours of delivery
  • The product must be:
    • Unused
    • Unopened
    • In original packaging with invoice

4. 📩 Return Request Process

To initiate a return:

Email: puremoss1@gmail.com
Include:

  • Order ID
  • Registered contact details
  • Clear images/videos showing the issue

PureMoss ( Maruti Enterprise ) reserves the right to verify the claim before approving any return or replacement.

5. 🔁 Replacement Policy

  • Approved cases will be eligible for free replacement
  • Replacement will be shipped within 5–7 business days after approval
  • If replacement is unavailable, a refund will be issued

6. 💸 Refund Policy

  • Refunds will be processed only after:
    • Verification of claim
    • Approval by PureMoss
  • Timeline:
    • Initiation: within 5–7 business days
    • Credit time depends on your bank/payment provider
  • Refund Mode:
    • Original payment method
    • Or bank transfer (if required)

7. 🚫 Non-Returnable & Non-Refundable Items

The following items are not eligible for return/refund:

  • Opened or used products
  • Products damaged due to misuse
  • Items without original packaging
  • Products purchased under:
    • Sale
    • Discount
    • Promotional offers

8. 🚚 Shipping & Liability

  • PureMoss ( Maruti Enterprise ) is not liable for delays caused by:
    • Courier partners
    • Natural events
    • Unforeseen circumstances
  • In case of visible package damage at delivery, customers are advised to:
    • Refuse delivery OR
    • Record an unboxing video

9. ⚠️ Limitation of Liability

PureMoss ( Maruti Enterprise ) shall not be held liable for:

  • Any allergic reactions or skin sensitivities
  • Improper usage of products
  • Indirect or incidental damages arising from product use

Customers are advised to perform a patch test before full application.

10. 🧑⚖️ Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [ Surat, Gujarat].

11. 🔄 Policy Updates

PureMoss ( Maruti Enterprise ) reserves the right to modify this Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

12. 📞 Contact Information

For any queries regarding returns or refunds: